HOLIDAY BOOKING TERMS AND CONDITIONS
By making a booking and paying your deposit, you agree to abide by and comply with our Terms & Conditions.
Monday to Friday 8:30 am – 5:00 pm Saturday 9:00 am – 2:00 pm. We are closed Sundays and Public Holidays. Please advise if you are arriving outside office hours.
BOOKINGS & PAYMENT
To proceed with a booking via www.holidayaccom.com.au website, the following payment conditions apply: Booking fee applies. This is non-refundable. Deposit is due within 7 days of booking. Balance of all outstanding monies is due 30 days prior to your arrival. Our system will generate a reminder to your email address. Payments are to be made by credit card (a service fee will apply) or direct deposit. Bookings will be cancelled if a payment is not received in accordance with the above terms. The service fee is non-refundable.
In some cases, accommodation rates may be subject to increase after you have made payment. Should this occur you will be notified and given the opportunity to pay the difference in tariff, or we can help you find alternative accommodation. If this is not satisfactory, you will be refunded, and you hereby agree that you will accept the refund as an acceptable outcome.
ARRIVAL & DEPARTURE TIMES
The premises are available from 2 pm on the day of arrival and are to be vacated no later than 9 am on the day of departure unless arranged with Management. Failure to vacate at the required time may incur a late checkout fee of 1 night’s tariff. Keys must be returned to the office immediately upon vacating the premises, no later than 9 am. If you shorten your stay, the unused portion of your rental is not refundable.
The description of the property is made in good faith but no responsibility for misunderstanding of a description will be accepted.
Under no circumstances are animals allowed on or inside the premises except for our pet-friendly specific properties.
SUBSTITUTION OF PROPERTY
At times, situations arise over which we have no control such as ownership changes, extensive repairs, or maintenance, or if properties are removed from the holiday rental market. We reserve the right to offer guests alternate accommodation of a similar standard, as available, at our discretion. In the unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found, you will be refunded. You hereby agree that, in this case, you will accept the refund as an acceptable outcome.
No smoking inside the property or on enclosed balconies. Please also refrain from smoking in body corporate areas. Please be close balcony doors if you do smoke to minimise the odour within the property, if the odour is deemed excessive the property will be deodorised at the guests’ expense.
PARTIES & EVENTS
Noisy parties and events are not permitted, unacceptable behaviour or violation of Body Corporate By-Laws will result in immediate cancellation of bookings – breakages and/or damage will be charged to guests.
From our office, 16 The Esplanade, Burleigh Heads 4220. Guests are responsible for all keys and remotes. Lost/damaged keys will result in replacement charges. A $100 cash call out fee will be charged if you lock your keys in the unit AFTER HOURS. Should the after-hours person be unavailable to assist, they will arrange for Terry’s Locksmith’s to attend and grant you access to the unit at your expense.
The number of occupants of the property shall not exceed the number stated on the original booking, unless prior approval is given by the landlord or the managing agent. Failure to comply with this condition will render the booking subject to immediate cancellation.
CLEANING / MAINTENANCE
Please advise us of any cleaning or maintenance issues immediately so that we can attempt to fix it. If cleaning issues are not reported immediately on the day of arrival it will be that you have accepted the condition of the apartment. We will not offer any compensation unless we have been afforded the opportunity to solve a problem.
No mail is to be SENT to our holiday properties as we do not have access to the letterboxes, you can have mail redirected to care of PO BOX 445, Burleigh Heads, QLD, 4220.
The current holiday Guest is given the first option to rebook the property for the corresponding period the following year (same day of the week for arrival/departure, dates will vary by one or two days), subject to Owner bookings. If you wish to rebook the current property, please advise our office before your departure to avoid disappointment. When re-booking a property, you will need to pay a $225 deposit within 7 days to secure your booking and balance by due as stated on your booking confirmation email.
AFTER HOURS EMERGENCY CONTACT 0431 471 865.
Should a tradesperson or a member of our team be called to the property and the issue is deemed to be caused by a guest, equipment owned by a guest or because a guest has not followed instructions, then the guest will be responsible for payment of the invoice for the tradesperson or our callout fee of $110 or both.
No responsibility is taken for personal property or vehicles left on the premises.
Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended. If personal property is left behind, it is the guest’s responsibility to arrange its return by providing Burleigh Esplanade Realty with a sufficiently sized prepaid postage bag to send the items back to you.
DAMAGES & BREAKAGES
All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent and paid for by the guest immediately. Should you discover a fault or breakage when you arrive please advise us within 2 hours or we will consider this the responsibility of the current guest and charge accordingly.
Funds will be deducted from the security deposit or credit card listed on your guest registration form if we need to make a claim which may include but are not limited to, the following: insurance excess, excess cleaning fees, soiled linen and items requiring professional laundering, repair of damage or replacement for breakages, excess garbage removal, late checkout, lost keys or remotes, items removed from the property, extra guests beyond those declared or telephone calls. A minimum charge of $50 is applicable should items be moved from one property to another or moved within a property.
When the total amount claimed for damages exceeds $150.00, an agent fee of $50.00 applies.
CANCELLATION / REFUND
In the event of a cancellation, ALL bookings incur a $50 administration fee.
Cancellations within 3 months of the check-in date ALL bookings will incur full loss of the $200 deposit.
Cancellations within 2 weeks of check-in date, FULL ACCOMMODATION PAYMENT applies. For cancellations of any Christmas/New Year Bookings made after 1st November FULL ACCOMMODATION PAYMENT applies.
Change of date requests must be submitted in writing a minimum of 14 days prior to arrival.
COVID 19 POLICY
In the event of any Government restrictions in place that prevent you from being able to travel for your holiday your booking can be placed on hold and rescheduled to dates within 1 year of original booked dates.
COMPANY TRADING NAME
Burleigh Esplanade Realty Pty Ltd ABN 97 637 694 663 trading as PRD Burleigh Heads.